JSHTicket, LLC

Legal

Refund Policy

Please review this policy before purchasing tickets.

Effective date: April 2026

1. General Policy

Unless expressly stated otherwise, all ticket purchases on JSHTICKET are final and non-refundable. Please verify event details, schedule, and ticket type before completing payment.

JSHTICKET sells digital event access only. No physical items are shipped. Tickets are fulfilled electronically in your account dashboard and/or by email.

By placing an order, you acknowledge and agree that your purchase is subject to this Refund Policy, the Terms of Use, and any additional event-specific conditions announced by the organizer.

2. Eligible Refund Cases

Refund requests may be considered only in the following cases:

  • The event is officially cancelled by the organizer.
  • The event is significantly postponed and the organizer approves a refund program.
  • A duplicate charge or technical payment error is confirmed by JSHTICKET and/or the payment provider.

3. Non-Refundable Cases

Refunds are generally not available for:

  • Change of personal plans, schedule conflicts, or inability to attend.
  • Incorrect buyer input (email, name, ticket quantity, etc.) entered at checkout.
  • Late arrival, denied entry due to venue rules, or invalid identification at check-in.
  • Unauthorized resales or transfers outside approved channels.
  • Crypto transactions that have been confirmed on-chain.

4. Fees and Processing

Where refunds are approved, payment processing fees, gateway fees, and service charges may be deducted in accordance with organizer and payment provider policies.

Refunds are processed back to the original payment method. Processing times depend on the payment network and issuing bank.

For eligible crypto refunds (if approved as an exception), settlement is handled manually and may be affected by blockchain network fees and exchange-rate differences at the time of processing.

5. How to Request Support

If you believe your case is eligible, contact us with your order ID, payment ID, and issue details.

6. Policy Updates

We may update this Refund Policy from time to time. Updated versions take effect when published on this page.