Privacy Policy

1. Introduction

JSHTICKET ("JSHTICKET", "we", "us", or "our") is committed to protecting the privacy and security of the personal information of our users, customers, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access or use our websites, applications, and related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with it and with applicable data protection laws.

2. Information We Collect

Depending on how you interact with the Services, we may collect:

• Identification and contact information: Your full name, email address, phone number, date of birth, and billing or correspondence address, typically when you create an account or purchase tickets.
• Transaction and booking information: Details relating to tickets purchased (such as event name, date, seat category), payment method details (excluding full card numbers where processed by third-party gateways), and your transaction and order history.
• Technical and usage information: IP address, browser type and version, device identifiers, operating system, referring URLs, pages viewed, access times, and other diagnostic and usage data collected via cookies and similar technologies.

3. How We Use Information

• Service provision: To process and manage your orders, issue and deliver e-tickets, and send booking confirmations and related communications.
• Customer support: To respond to your inquiries, handle requests and complaints, and provide technical or account support.
• Communications about events: To send you information about event updates, changes to schedules or venues, and other service-related notices that are important for your booking.
• Service improvement and analytics: To monitor and analyze usage, improve performance, security, and user experience, and develop new features or offerings.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, or other harmful or illegal activities.
• Marketing and promotions: To send promotional content, offers, or newsletters about events and services that may be of interest to you, where permitted by law and subject to your preferences.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may, however, disclose your information to:

• Service providers and partners: Payment processors, event organizers and venues (for ticket validation and check-in), email and SMS providers, analytics providers, and customer support tools.
• Authorities and legal recipients: Where disclosure is necessary to comply with law or protect rights and safety.
• Business transfers: In connection with mergers, acquisitions, restructuring, or sale of assets, subject to safeguards.

5. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

No method of transmission over the Internet or electronic storage is completely secure. While we use commercially reasonable efforts, we cannot guarantee absolute security and you acknowledge that you provide information at your own risk.

6. Cookies & Tracking

We use cookies and similar technologies to recognize your device, remember preferences, help you navigate efficiently, and understand how you interact with our Services.

Most browsers accept cookies by default, but you can modify settings to refuse cookies or alert you when cookies are sent. Disabling cookies may cause some parts of the Services to not function properly.

7. Your Rights

Subject to applicable law, you may have the right to:

• Request access to and obtain a copy of your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion or anonymization in certain circumstances where it is no longer necessary for the purpose collected.
• Object to or restrict certain processing activities, including marketing.
• Opt out of marketing communications via unsubscribe links or by contacting us.

8. Children's Privacy

Our Services are not directed to children under the age of 13 and we do not knowingly solicit or collect personal information from them.

9. Changes to This Policy

We may revise this Privacy Policy from time to time. Any updated version will be posted on this page and, where required by law, we will notify you of material changes.

10. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal, accounting, tax, anti-fraud, and dispute management obligations, and enforce our agreements. When no longer required, we delete or anonymize within a reasonable period, unless longer retention is required by applicable law.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, contact us at support@jshticket.com.